Q: What countries do you ship to?
A: Currently we are shipping products to all countries in the European Union.
Q: What about shipping to other countries in the region - e.g Belarus, Russia, Serbia, Turkey, Ukraine?
A: We are currently exploring shipping options and will make an official announcement as soon as possible.
Q: Do the prices include VAT (Value Added Tax)?
Q: Do the prices include shipping cost?
A: No, the shipping cost is calculated after selecting the delivery address, prior to confirming the order.
Q: Why must I enter my credit card details every time I place an order?
A: We do not store your credit card information on our servers, nor does our payment processor, Mobilpay.
Q: I haven't received any email from the eSport Shop after placing my order. Why not?
A: Please check your Spam/Junk folder for the confirmation email.
Q: Why isn't product X from TI4 on sale online?
A: Some products have "Live Event Only" status, meaning that they can only be purchased from the Valve Store at live events.
Visit this page for a full list of European events where the Valve Store will be featured.
Last update: 29.03.2017
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